Bloomberg News
Meg Whitman
Feedback Welcomer
President, CEO, and Director
eBay
As president and CEO of the world's largest online marketplace, Meg Whitman has built one of the most trusted, admired, and successful brands in corporate history. Since she accepted the lead role in 1998, Whitman has acted as a strong advocate for soliciting customer feedback. She listens and takes action to improve the experience for buyers and sellers.
BusinessWeek once recounted a story about Whitman flying to meet with a veteran seller who had protested a particular policy. After conferring with him for an hour, Whitman took pages of notes and changed the policy two days later. Great business communicators listen before saying a word.
Best communication asset: Penchant for listening
Tip: Seek feedback