Michelle Peluso
Reaching Out to Workers
President and CEO
Travelocity.com
As President and CEO of Travelocity, Michelle Peluso is one of Corporate America's rising stars. Peluso understands that employees will care more about their work when they know their leaders care about them. She makes it a point to respond personally within 24 hours to every e-mail from one of her employees, even if she's traveling or on vacation. It's how she motivates her far-flung staff of more than 5,000 employees spread around the world. Great business communicators respond to employee concerns by answering e-mails, holding lunchtime chats, or sending out weekly companywide correspondence.
Best communication asset: Responsiveness
Tip: Be there for your employees