Stay Calm

Develop a thick skin

Flickr users can be a demanding bunch, and Champ says even minor design changes can prompt heated discussions. "It can be hard for people to hear everything, but it's really important to let people be able to tell you how they feel" without getting defensive. "You have to take the praise and you have to take the frustration," says Champ, who jokes that she wears "asbestos underwear." She has a sticker on her laptop that reads "soft pleasing tone of voice" a reminder to stay calm when users get testy.