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"These colleges are ranked the top in the country, and it's surprising to me that they can't send out a simple email."
Customer service is one area where small businesses can beat big-box competitors
Rank: 3 (Previous Rank: 5)
Budget gap (as a % of the total budget): 24.50%
Total gap: $802 million
Gap before budget was approved: $430 million
Additional midyear gap: $372 million
Rhode Island's economy has been weakened by its housing market, one of the worst in the nation. Lawmakers closed a $430 million shortfall in their budget with cuts to the public college system and aid for municipalities, as well as tighter limits on welfare benefits. But it hasn't yet filled the midyear gap.