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"These colleges are ranked the top in the country, and it's surprising to me that they can't send out a simple email."
Customer service is one area where small businesses can beat big-box competitors
Labor force: 62,549
Startups per 1,000 people: 3.78
Small business per 1,000 people: 71
What to know about starting up in Bellevue:
"People love the idea of small businesses here. They like supporting a local business. Anybody can get a running shoe online, but they have a connection here. They come in and tell me about the races they're doing. I think that people want that connection. People are more careful about what they're spending their retail dollars on, but they like the localness of this community."
-Ginny Morris, running coach, manager at athletic shoes retailer FootZone Bellevue