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The final installment of "Serial," a cult-favorite podcast about a murder, will begin just like every other episode—with the name of a prison telecom provider
Grey took a novel approach to integrating the young generation
Customer service is one area where small businesses can beat big-box competitors
Favorite Twitter user to follow:
The mayor of Twitter, @chrisbrogan
How Twitter helps him run Radian6:
Your brand is now the sum of conversations about it, which makes "listening" such a critical discipline for every company. We also practice what I call "listening for the point of need" where we pay attention to questions or expressed needs where we can add value and be helpful.
"Argg! Security line in Montreal is unusually long. 30 mins+ so far. The whole flu thing makes me notice all the people coughing."
View tweets: http://twitter.com/lebrun