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Customer service is one area where small businesses can beat big-box competitors
By Greg T. Spielberg
Over the past few months, business executives from James Dyson to Richard Branson have visited the BusinessWeek offices in New York. Our editors, inspired by reader queries, asked company leaders questions on management, markets, and the economy as part of our Five Questions For video Q&A series. We also asked them whether they had reasons to be optimistic. Some assessed the business climate in the U.S. and beyond, others discussed their own company. Find out where Slide CEO Max Levchin expects the engine of innovation to get going first and why Better Place CEO Shai Agassi sees a bright future in Detroit.
Edited excerpts from their videotaped Q&As follow. Click on the links to watch the full interviews.