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Customer service is one area where small businesses can beat big-box competitors
By Louis Lavelle
In a year of layoffs and retrenchment, this year's top-ranked employers were in many ways no different from those that didn't make the cut: virtually all of them are hiring far fewer entry-level employees than they did in 2008. But in other ways they stood out. As a group, they offered some of the top pay and benefits in their industries, the best training programs, and the most significant opportunities for rapid advancement. Here's a detailed look at this year's crop of top employers.
Note: In the slides that follow, all data was supplied by the employers and concerns only entry-level employees. Entry-level hiring is for the first five months of 2009 vs. the same period in 2008; in most cases, hiring for 2009 is not yet complete. The percentage of top executives with 20+ years at each organization is based on those at the level of vice-president and above. NR=Not Ranked; NA=Not Available.
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