16. QVC.com
Customer service ranking: 17
What it sells: home goods, clothing, electronics, beauty
2008 revenue: $1.24 billion
Best-selling items during the 2008 holiday season: Rachael Ray's Big Orange Book, Smashbox Cosmetics limited edition holiday 2008 collection
Anticipated best-sellers for the 2009 holiday season: Technique 11-piece silicone bakeware set, Bose CineMate digital home theater speaker system
The West Chester (Pa.)-based, Liberty Media-owned home shopping television network has slowly moved online, encouraging viewers to order goods they see on the screen through the Web site instead of over the phone.
