Its president is setting out to fix the institution. He shouldn't be timid
In the face of a massive traditional and social media campaign, the appliance store shrugged
Before they can be sent home, they need to be housed, fed, and given court dates
Twitch also has technological chops that could appeal to Google
The boss of investment bank Bear Stearns until 1993, he was embittered about the firm's near collapse in 2008
An $895 plastic helmet stimulates hair growth
Because of global warming, Crystal Cruises will send passengers on what it bills as the first luxury ship to "traverse the Northwest Passage"
A host of research speaks to the business advantages of having a wider-than-average face—if you're a man
Profiled companies pay the recruiting service, but job-seekers don't
By Jena McGregor
Our fourth annual customer service awards are a mix of repeat stars and first-timers who know how to treat consumers right. Our new No. 1, L.L. Bean, leapt from 24th to first place as recession-weary customers relished its lenient returns policy, inexpensive outdoor gear and clothing, and the fast responses from its Maine call centers. Other newcomers include bookseller Barnes & Noble, the Panera Bread chain, and regional banker BB&T, which stands for Branch Banking & Trust. Click through the slide show of our winners to see the rest.
See this year’s list of winners
How we picked the standouts
Data: J.D. Power & Associates, Bloomberg BusinessWeek