The Russian president thought he could outlast the opprobrium of the easily distracted West. It's a gamble he's lost
With few new buyers, the superjumbo's fate is up in the air
Instead of fighting for more regulations, they're pushing for market-based solutions
Vessel wants YouTube stars to focus on another platform
JPMorgan's chief helps kill a Dodd-Frank rule and does the heavy lifting for Wall Street
MetaMind customizes its deep-learning software for businesses that want to learn faster
The final installment of "Serial," a cult-favorite podcast about a murder, will begin just like every other episode—with the name of a prison telecom provider
"These colleges are ranked the top in the country, and it's surprising to me that they can't send out a simple email."
Customer service is one area where small businesses can beat big-box competitors
By Jena McGregor
Our fourth annual customer service awards are a mix of repeat stars and first-timers who know how to treat consumers right. Our new No. 1, L.L. Bean, leapt from 24th to first place as recession-weary customers relished its lenient returns policy, inexpensive outdoor gear and clothing, and the fast responses from its Maine call centers. Other newcomers include bookseller Barnes & Noble, the Panera Bread chain, and regional banker BB&T, which stands for Branch Banking & Trust. Click through the slide show of our winners to see the rest.
See this year’s list of winners
How we picked the standouts
Data: J.D. Power & Associates, Bloomberg BusinessWeek