The fury over Michael Brown’s killing was fueled by more than a century of economic and political fragmentation
How's that going to work?
A new ad from Arkansas Senator Mark Pryor boasts about his support for the law without mentioning its name
Don't call the Android Nook tablet a comeback for Barnes & Noble's shambling e-reader
It's a lot of money, but not so much that the stock didn't rise on the news
The company's product design director, Margaret Gould Stewart, discusses how she rolls out new features without alienating too many users
Inside the fight to give college athletes a piece of the action
Two business school professors take a morbid approach to executive compensation research
Odessa startup Readdle sells to the West while keeping a wary eye on the East
By Jena McGregor
Our fourth annual customer service awards are a mix of repeat stars and first-timers who know how to treat consumers right. Our new No. 1, L.L. Bean, leapt from 24th to first place as recession-weary customers relished its lenient returns policy, inexpensive outdoor gear and clothing, and the fast responses from its Maine call centers. Other newcomers include bookseller Barnes & Noble, the Panera Bread chain, and regional banker BB&T, which stands for Branch Banking & Trust. Click through the slide show of our winners to see the rest.
See this year’s list of winners
How we picked the standouts
Data: J.D. Power & Associates, Bloomberg BusinessWeek