No. 14 Amica Mutual Insurance

No. 14 Amica Mutual Insurance

The insurance company’s long-tenured employee base has a turnover rate of just 2% a year, and customers are similarly stable, with retention rates at about 95%. New technology for Amica’s telecommunications system taps agents in other offices when call volume at a customer’s local branch gets particularly high, such as after a hurricane or other catastrophe.