No. 4 Four Seasons Hotels and Resorts

Daniel Acker/Bloomberg News

No. 4 Four Seasons Hotels and Resorts

Economic pressure and "the AIG effect" hit the luxury business travel and conference business hard in 2009, leading Toronto's Four Seasons to ease up on policies for meeting planners. To help ensure the front lines remain well-staffed, the high-end hotelier is cross-training back-office employees to do double duty, such as human resources managers who take on such tasks as manning the spa desk.