Three-quarters of China's online shoppers make purchases at least weekly, most with their smartphones
The fast-food Tex-Mex chain’s breakfast campaign recalls a series of Jack in the Box ads from more than a decade ago
His chief plaint seems to be that Staples outposts wouldn't be staffed by union members
Venture capital fundraising is on the rise in the first quarter, while stocks from Facebook, Twitter, and others have dropped in recent weeks
After five years of trying to keep banks from all failing together, now we have to worry about asset managers?
Even Thomas Edison and Leonardo da Vinci benefited from collaboration
Kevin Costner's latest sports flick, Draft Day, suggests that the front office is where the real action happens
He's trying to "improve his résumé," says his lawyer
Alabama Republican Jeff Sessions wants the SBA to share more data on loan defaults that put taxpayer money at risk
By Jena McGregor
Our fourth annual customer service awards are a mix of repeat stars and first-timers who know how to treat consumers right. Our new No. 1, L.L. Bean, leapt from 24th to first place as recession-weary customers relished its lenient returns policy, inexpensive outdoor gear and clothing, and the fast responses from its Maine call centers. Other newcomers include bookseller Barnes & Noble, the Panera Bread chain, and regional banker BB&T, which stands for Branch Banking & Trust. Click through the slide show of our winners to see the rest.
See this year’s list of winners
How we picked the standouts
Data: J.D. Power & Associates, Bloomberg BusinessWeek