The U.K. is the top pick for high school students, and the U.S. is most popular for undergrad and graduate studies
A presentation by Western States Petroleum Association, one of the most powerful oil and gas lobbies, details an elaborate plan to thwart California's move away from fossil fuels
Calorie counts may not persuade people to order healthy food, but they might prod restaurants into slimming down what's on the menu
Ricardo Reyes previously ran communications at Tesla until 2012
The Wall Street investment bank has a new measure of consumer spending power it says points to "ending the year on a strong note"
How to cope with a traveler's headache: a winter storm across the East Coast on a day when 46 million Americans hit the roads and airports
Graduate students get paid close to the minimum wage to do high-level coding work for tech companies
Few small businesses have a real, rational marketing budget. Here’s why that’s OK
By Jena McGregor
Our fourth annual customer service awards are a mix of repeat stars and first-timers who know how to treat consumers right. Our new No. 1, L.L. Bean, leapt from 24th to first place as recession-weary customers relished its lenient returns policy, inexpensive outdoor gear and clothing, and the fast responses from its Maine call centers. Other newcomers include bookseller Barnes & Noble, the Panera Bread chain, and regional banker BB&T, which stands for Branch Banking & Trust. Click through the slide show of our winners to see the rest.
See this year’s list of winners
How we picked the standouts
Data: J.D. Power & Associates, Bloomberg BusinessWeek