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12. Be an Example

You're wired into the powers that be. Your people will adopt your attitudes and anxieties, conscious or not. So recognize the image you project at all times. Be the example: Convey confidence and stay composed. Own up to your mistakes, so your people do the same. Follow your own rules, knowing no job or rule is beneath you. And stay approachable and positive at all times. At minimum, your people should respect you. At best, they should aspire to be like you. People watch what you do more than they listen to what you say. Always walk the walk.

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