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15. Care About Them Personally

No one aspires to be a lousy manager. It's often the accumulation of little things—careless comments or hypocritical acts—that erodes camaraderie and trust. Fortunately, little things like a private gesture or kind word also set managers apart. So how can you strengthen your relationships? Start by learning what makes them tick. Are they looking for money, recognition, influence, or meaning? Who are their family members and pets? What are their interests? Most important, accept them for who they are. You won't mold everyone into a superstar, but steady performers bring equal value over the long haul.

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