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19. Be Consistent

Think a title automatically bestows respect? Guess again. Reality is, it ebbs and flows for many managers unless they possess a distinctive quality: consistency. As business grows more complex and uncertain, your people should never guess how you'll react. Instead, they should view you as a patient arbiter who'll provide a fair hearing and honest feedback. Otherwise, they'll invariably tell you what you want to hear rather than what you need to hear. And silence is a far greater threat to any business than candor.

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